Our Pledge
When you call us to your home, you can expect
a "courteous serviceperson" who will thoroughly inspect your chimney and
document it on video tape so you may see your chimneys' condition. Should your
chimney require any repair work or should the serviceperson recommend any preventative
maintenance, it will be explained to you along with a written estimate that itemizes and
details the work. Any work your chimney may require will only be done upon your written
approval.
NOTE: You are under no
obligation to do anything we recommend!!! Also, at such time as you authorize any
repairs, you will be informed of your rights as a consumer, as required by law, (for a detailed explanation of these rights, click here!)
Our recommendations will be based on the
applicable building, fire, gas and or oil codes, as well as common maintenance practices
suggest.
There will be NO ATTEMPT TO
"SELL" OR PRESSURE YOU INTO DOING ANYTHING! ALL of our servicemen
are just that, servicemen...NOT SALESMEN. There are NO
COMMISSIONS involved. If our serviceman makes a recommendation or leaves
you an estimate, it is because the work is necessary to maintain your chimney in safe
repair. Our goal is to retain your patronage for life! It would be
nonsensical for us to jeopardize a lifetime of servicing you, not to mention, future
recommendations, for a one time sale! That is not the way we have
maintained a loyal base of customers throughout the years.
Further, we WILL NOT LEAVE OUT OR
NEGLECT TO TELL YOU ITEMS WE DEEM NECESSARY in order to keep an estimate low, or
make it more PALATABLE for you as other companies tend to do. We
give you ALL the facts and let YOU DECIDE which items you would like to
have done! It is your money, your home and your peace of mind! Remember, we
document it all on video, if a picture is worth a thousand words......!
If we are there to perform a chimney cleaning,
you can expect a clean and neat job! We have drop cloths to protect carpeting or
flooring, and a professional vacuum for dust/soot control.
If you would like to have your spouse or
significant other, view the video inspection, a duplicate can be made and mailed to you
for a nominal fee that covers the postage, tape, and handling!
Dieters Hagen ONLY uses THE
HIGHEST QUALITY materials to insure your utmost safety. The materials we
use are made by longstanding and reputable manufacturers, who allow us to pass on to you,
the best warranties in the business. We believe in doing things right, the first
time!
Remember..."Quality never
costs, it Pays!
In short, we are committed to being your
chimney sweep for life by being, up front and honest with you right from the start.
We will never mislead you! Should you ever question anything we may have done or
recommended, please allow us the courtesy and opportunity to respond. We have
learned, most problems can occur due to a lack of communication or a customer never making
their dissatisfaction known, thereby, never allowing a potentially quick and easy
solution. Though we pride ourselves on being the best and as perfect as possible
every day, and 99% of the times we are, however, we are still human. And though our
track record speaks for itself, we too, can have a bad day... occasionally! So all
we ask is, give us the benefit of the doubt, you will not be disappointed!
Respectfully,
- President
- Dieters Hagen Chimney, LLC..
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